4

I couldn't be happier with my 180 experience. I was referred there by a friend, so I got a free oil change. Along with the oil change comes a free 30 point inspection of the car. The thing that I really appreciated was that they did find I should change out three different fluids, but instead of insisiting I do them all that day, they suggested we break them out over the next three oil changes I have. They were very good at explaining everything as well, so I don't feel like they were trying to rip me off or add services I really didn't need.Oh, and I did I mention their waiting room? It's amazing! Very urban/modern with a coffee maker, great music, etc. I actually was sad I didn't just work from there that day as it was really comfortable. :)

5

I love this place! The waiting area is more comfortable and welcoming than my home. The staff is helpful and charming. The work is always honest and clearly explained. I would never let anyone else touch my car. So glad to have an auto repair shop run by people who clearly care so much about their customers!

5

I was absolutely dreading being up this early today to bring my car in. I'm definitely not a big morning person and sitting in the cramped waiting area of an auto mechanic shop sounded miserable. I arrived and was pleasantly surprised to find new facilities from my visit years ago to 180. My previous experience was satisfactory and went as well as could be expected (hence I was happy to use them again today) but today I'm happy to report that they far exceeded all expectations with their new, beautiful location that I would have been happy to hang out at! That being said, I didn't have to hang out there because I was offered a ride to a nearby breakfast spot. I'm writing this review while eating an omelette. Terrible morning turned actually surprisingly pleasant. Thanks, 180! Wonderful staff and honest, reliable results.

4

I've always been a fan of 180 Degree Automotive, but this last event was pretty horrible. Roughly 20 days ago I started my 2003 Ford Taurus and it started missing and the check engine light came on, so I had it towed to 180 degree auto. They checked the car out for a day and said one of the cylinders wasn't firing and they were going to change out the spark plugs on the suspected cylinder and see if that was the problem. Turns out it wasn't, so they told me it could be the following issues:1. The ignition coil2. The Engine itselfThey suggested replacing the ignition coil first for $530. So I OKed it since I had little choice. After replacing the coil I was called and told that it didn't solve the problem, but "made it slightly better", and that they'd have to replace or dismantle the motor which would cost thousands of dollars. After talking to family it was decided it would be better for me to find another car, and I was ready to sign the title over to 180 degree auto for the $530 bill (yes they were still going to charge me for the ignition coil even though it basically solved nothing). I rented a car since my fiancee would lose her job since she wouldn't be able to get to work. After car shopping for a few days (180 Degree was looking into how to go about the title issue), and talking to family, they decided they would help repair my old car and replace the engine since it would be cheaper then getting another car. We were quoted $4100 (so basically 4630 if you add in the ignition coil).This was decided on Wednesday the 12th of June, and 180 Degree found a used motor with less then 100k in miles. They got the motor in Monday and discovered it had water in it so they sought out another, this next one had even less miles on it. They got it in yesterday (Wednesday the 19th) and when talking to the owner of the motor they discovered that they had "bad information" and that the cylinder that they thought was the problem wasn't really it, and the REAL cylinder was misfiring because, get this, a bad spark plug wire. So after 20 days and $540 later in rental car bills, they tell me that they made a mistake and it wasn't the engine but a spark plug! They fixed everything for free (including waiving the ignition coil replacement bill), and even did an oil change. Trouble is that I was still $540 in the hole for their blunder and while I appreciate their honesty, it is unacceptable that something like this happened.I haven't decided if I am going to push for compensation on our rental car, but it would be nice if they comped it somehow because it seems to be the right thing to do. This was an EXTREMELY costly mistake that could have been MUCH MUCH worse if the decision wasn't made to replace the motor. My car would have been given to 180 Degree Auto that wasn't really broken and I'd likely be stuck with a car loan on a used car. I respect Bogi, the owner, and her staff, but I can't let this issue slide, it is too big to let go.Update:Bogi, the owner, contacted me and we came up with a fair solution to reimburse my expenses. She was clearly disappointed in how things went down and wants to do everything she can within reason to make it right. Will be changing my review because she has really shown honesty and integrity through this nightmare for all involved!Update Number 2: Received a surprise delivery from Edible Arrangements today from Bogi the owner. Really impressive and like I've always said you find the true worth and integrity of a business when something goes wrong, whether bad or good. With 180 degree I think they have demonstrated they care about their customers and mean it.

5

This Place Rocks! Love the fact that they are honest and there prices are no where near Mercedes! The Staff is always awesome and very friendly! The Mechanics Rock! I like to request Angel because she gets the job done! Bogi the owner is amazing! You can'y go wrong with any of the Mechanics though. I love that when my service is complete they always have a treat waiting on your seat. : ) The waiting room is awesome. They have wireless so I can literally work remote! A must service for your vehicle!!

4

Update to an earlier review. They still provide a reliable service at a good price. However, their incredibly proactive approach to communicating seems to have declined a bit. In the past, they would give updates if delays are expected, etc. The past service required me to constantly call only to find out that, yes...the car is ready. Not sure how long it had been ready. This happened on more than one occasion. Again, they are still very friendly but the service seems to have declined slightly.

Hi Brent - I truly appreciate your feedback, and want to apologize that you have gotten the sense that our communication has declined a bit. Admittedly we have had some changes recently in our staff in an attempt to improve our customer care and provide even more services for our customers - however the last time you were in was during a bit of a transition for us. This is by no means meant to excuse the lack of communication you experienced. However, I want you to know that your concerns are valid and heard loud and clear and has been a top priority for me to resolve over the last few months. I look forward to having an opportunity to prove that to you in the near future!Again, thank you for the honest feedback. Bogi

- 180 Automotive
5

Flipping awesome place!!! Wow I'm stoked to find such a solid car mechanic! The prices are right on at this place! I couldn't believe my ears when I heard how cheap it was to fix my car.The owner also worked with BMW for 8-9 years before opening this place. She knows her stuff inside and out. I will be back and so will my friends. :)

5

The girls were awesome, and I kind of wish I lived in their waiting room. I took my laptop and worked for the day in their desk area enjoying their big selection of Keurig coffee, tea, and hot cocoa. They're really expensive, but I don't mind paying more if it means I'll be treated like an intelligent woman instead of a dumb broad like at other shops.

5

Who really likes goes to the mechanic? It's always a love/hate relationship isn't it?On Christmas Eve my car was towed to 180 where at first I thought it was open. The answering machine said they were closed on Xmas day and the day after. Oops...that was a mistake (which they owned up to and apologized for very promptly).However Bogi and her team at 180 Degrees Automotive, Inc. made my experience an excellent one...even during the already chaotic holiday time!With the stellar customer service, an outstanding and cozy (not to mention stylish) office to wait in and benefit perks that will keep you *wanting* to come back, Bogi knows what she is doing!Thank you Bogi and team! Thank you!When I *need* a mechanic I am happy to use your shop and SUPPORT LOCAL and WOMEN OWNED businesses!ReAwaken will definitely be in touch for a Car Care Party for our nonprofit group (reawakenforwomen.org whose mission is to educate and empower women!

5

Trustworthy. Honest. Friendly. That's about all that needs to be said about this place...but on top of that they're local and woman-owned.I took my car in for an oil change and asked them to see if anything was going on (it's an old car and wasn't sounding all that happy). They figured it out, told me, gave me a quote and then didn't use any scare tactics or pressure me. They told me honestly that some of the work didn't really need to be done and then some was more urgent. That's a very different experience than I've gotten at other places!! I will be back!!

If You Are Using A Screen Reader And Are Having Problems Using This Website, please call 180 Automotive (602) 476-2475 For Assistance.