Thanks so much for keeping our Kia running! You are the best team and we appreciate all the work you do!

5 180 Automotive 8/30/2017

I took my car to 2 different mechanics to fix my A/C. One was my regular mechanic (Simon's Auto) who I never felt 100% trusted with, but it was pretty good as at time I felt he could have charged me for more than he did and didn't. The last time was a complete failure of misdiagnosing (bad compressor) and runarounds. I then took my car to NAPA Auto at 4144 E. Thomas in Phoenix. This joker said it was a bad hose which had a hole in it from the engine. There was part of the engine that was rubbing it as it is slightly unstable and apparently jostles upwards thus cutting into the hose. However, upon my own further inspection at home the hose was not punctured and was not the source of the problem. The manual labor of "moving the front end" back out 1/4-1/2 of an inch due to the sequela after the accident was going to cost me 1.5 manual hours of labor (~$175). I did that with my channel locks at home in 3 minutes. I think it's important to set the stage to show why I'm so happy I found this place. After deciding to basically throw in the towel, my wife recommended this place. Driving there with no expectations of happy outcome we were greeted by a very friendly staff. The staff got us in quicker than the 45 minutes told to us, and then I was called up by the lady at the counter. Next, another lady comes over to greets us along with the tech. He shows me the dirty air filter that was causing my problem. A $65 fix. I was telling my wife, I don't understand these other people. I told them all that it wasn't blowing hard. AC ok in cold, but minimal air flow. What moves air? A blower motor. I didn't know there was a filter to that assembly BUT if you are a mechanic you do, or should. Basic Mechanics 101. To misdiagnosis this is gross incompetence. If there is no gross incompetence, then it calls into question a persons ethics by wanting to charge you more than should be. It's unfortunate about the couple bad reviews because after reading them, I think there is information lacking. There oil change is more than others, but you are getting optimal oil, more additives that increase performance and prolong the next needed appointment. And they do other non routine checks. If you just want the basic oil change, then go to Jiffy Lube. But IMO everything is laid out for you. There is no fine print here. Lastly, I really like the decor inside. The fact that the owner has a mentor program is awesome. This is a company that is actually helping to give people that experience that every place wants but no one gives you. And that helps stimulate the economy. My perspective is that this place has a good core, so might have a bad apple here and there (experience), but I don't think that's reflective of the core values of the place. Lastly, any place with a clean bathroom, that is always a good sign! Think about it...if you eat at a place with a bad bathroom, what does that say about the kitchen? And this is car shop, not even a restaurant!

5 180 Automotive 8/18/2017

I always get great customer service and detailed explanations about my vehicle repairs. They are vary accommodating to my schedule plus the shuttle service is really a benefit along with loaner cars.

5 180 Automotive 8/7/2017

Best service I have received. Issues with car very well explained! Thank you.

5 180 Automotive 8/3/2017

Thank you for the awesome service.

5 180 Automotive 7/22/2017

Great service from making the appointment over the phone to paying the bill. I feel confident that the services they perform are of the highest quality and reliability.

5 180 Automotive 7/12/2017

Very friendly and professional.

5 180 Automotive 7/12/2017

Always fabulous and fair service!

5 180 Automotive 7/5/2017

The best car care professionals ever! I feel lucky to have found them. I will be a customer for life!

5 180 Automotive 7/3/2017

The repair was awesome. Mine you it was difficult as well. Not a replace a part and be done. Spot on with the estimate. Communication with the front desk was lacking a bit as I had to do all of the calling for status. And the tech left several spots on the driver's threshold and floor mat. I got over it and this would be areas to improve. Thanks!!!!!

4 180 Automotive 6/27/2017